Your rights to return goods are covered by EU law. You can find details about this at

In addition to these statutory rights we will allow you to return any standard goods up to 14 days after receipt provided they are unused and undamaged, and in their original packaging. Refunds for the value of the goods (not including carriage) will be made to the original payment source used in the purchase.

Products that have been specially made for you – for example tape printed with your design, or made to your special order may only be returned if it is defective. You will be advised if this applies before your order is processed.

Regd Office:

Austen Instantapes Tapes Ltd, Armida Ltd

Bell Walk House, High Street, Uckfield,

East Sussex, TN22 5DQ.

Reg. No. 859041 (England).

VAT Reg. No. GB 202 9777 58